One internal service desk, every feature in the base plan.
One platform for internal IT and operations teams: ticketing, approvals, SSO, SCIM, audit, automation, and Evee AI, every product feature in the base plan. $49 per agent, first 3 agents free.
$9,684
Saved per year vs Zendesk Suite Professional at 10 agents
0
Features gated behind a higher tier
3
Free agents forever, no card required
3
Open security items, listed below →
Follow one request through.
The employee files it in plain language; Evee helps the agent close it.
Employees file a request, not a ticket.
They pick a request type and fill in a plain form. The request-type template routes it to the right team and applies the SLA, and the portal shows the requester exactly where it stands.
Evee summarizes the thread and drafts the reply.
Evee summarizes the thread, suggests triage, and drafts the reply. An agent approves every send. Self-hosted installs point Evee at their own model, and no request content leaves the network.
See how teams run it: internal IT helpdesk, employee request management, and approval workflows.
One plan, every feature included.
The capabilities a security review asks about are in the $49 base plan. Each row shows the tier other tools place the same capability behind.
At 10 agents vs Zendesk Suite Professional. See the full savings here.
$49 / agent / month. All of it.
No tiers. Allowances pause when reached; they never bill overages.
- 24 permission keys
- 6 automation triggers
- 12 automation actions
- 3 AI adapters + any OpenAI-compatible endpoint
- Unlimited requesters
- Audit + SIEM on every plan
Every product feature is included. Capacity add-ons cover higher usage or usage requirements: longer audit retention and bigger AI token buckets. Enterprise self-hosting is contracted separately. See features vs. capacity.
Try the workspace.
A working miniature of the agent workspace, sample data only. Click through the sidebar, open a request, let Evee draft the reply, decide the approvals.
Agent workspace
Queue
Managed cloud or enterprise self-hosted.
Self-hosting is available through an enterprise contract for teams whose security, residency, or network requirements cannot use shared SaaS.
Managed cloud
IncludedThe default. We run upgrades, backups, and monitoring; you point inbound email at it and invite your team.
- We run the servers, upgrades, backups, and monitoring
- Same security controls: SSO, SCIM, audit log, SIEM export
- AI included with a bundled monthly quota
Enterprise self-hosted
Enterprise contractThe whole platform on your infrastructure, for security reviews that won’t clear shared SaaS and teams that want the data in their walls.
- Runs on your own servers, even fully offline, with a signed license
- Your data residency, your retention policy, your network perimeter
- Bring your own AI provider on your own credits, or disable AI entirely
- 20-agent minimum, billed annually
Start in the cloud and move on-prem later through an enterprise contract when a security review or a data-residency rule calls for it. See the self-hosted edition →
The security questionnaire, mostly pre-answered.
The rows IT and security would send us are already answered “included, base plan.” The things questionnaires actually ask about, on every paid plan.
- Single sign-on (SAML + OIDC) with automatic user provisioning (SCIM)
- Multi-factor authentication + logins restricted to your network
- Three audit logs (changes, sign-ins, security) streamed to your SIEM
- GDPR erasure in one step, with a cryptographic proof record
- Secrets encrypted at rest, with documented rotation
What we don’t have yet
3 openNo SOC 2 today
Audit tracking is in place; the report itself isn't done yet. We'll publish it when it exists.
No FedRAMP today
Running self-hosted with no internet connection helps that conversation; the certification itself is separate work we have not done.
No public bug bounty yet
Email security@eventier.io for responsible disclosure, standard 90-day window.
How the plans line up
SSO, approvals, audit, and AI, row by row against each vendor's highest non-Enterprise plan. Each cell names the plan or add-on where a capability lives. Price ranges are approximate published list prices as of July 2026.
| Capability | EvenTier | Zendesk | Freshdesk | Jira Service Management |
|---|---|---|---|---|
| SSO (SAML / OIDC) | Every paid plan | Enterprise tier | Pro / Enterprise tier | Premium tier |
| Custom roles & permissions | Every paid plan | Enterprise tier | Add-on / higher tier | Higher tier |
| Approval workflows | Built in, multi-step | App / Sunshine | Higher tier | Built in |
| Audit log | Every paid plan | Enterprise tier | Enterprise tier | Premium tier |
| AI features | Bundled quota | Per-resolution add-on | Per-agent add-on | Premium add-on |
| Self-hosted / airgap | Enterprise contract, Helm chart | — | — | Data Center (custom) |
| Unlimited requesters | Always | Yes | Yes | Agent-based |
| Per-agent pricing | Flat $49, all features | $55 to $169+/mo | $15 to $95+/mo | $21 to $77+/mo |
Questions teams ask before switching.
Why do teams switch from Freshservice or Zendesk?
Usually one renewal quote. The capabilities that pass security review (SSO, SCIM, audit logs, approvals) sit in Enterprise tiers there and in the base plan here. Same work, one flat $49 per agent.
How hard is it to move?
Your ticket history comes with you. Connect Zendesk, Freshdesk, or Jira Service Management and we pull the tickets in: original dates, requesters, assignees, tags, and the full conversation, with internal notes kept internal. Or import from a CSV any tool can export. Try a sample first to check it looks right, then run the full import. Users come over by CSV or SCIM; imported tickets don't fire automations or notifications, so nobody gets pinged about three-year-old requests.
Is it really every feature for $49?
Yes for the SaaS product. The only metered SaaS add-ons are audit-log retention and AI tokens, both at flat monthly prices rather than per-agent. Self-hosting is available separately through an annual enterprise contract starting at $20 per agent per month.
What happens when we grow?
You add SaaS agents at the same $49 each. Roles, SSO, audit, and approvals are already in your plan. If security requirements harden, an enterprise contract can move the same product on-prem.
Comparing a specific tool? Read the head-to-head breakdowns →
Early access · August 2026
Be in the first wave.
Early-access customers get a direct line to the team during setup, while we open spots in waves.
No card. We'll email you when your spot opens.