EvenTier vs ServiceNow
EvenTier and ServiceNow: match the tool to the scope.
Scope first. If you need ITOM, HRSD, and a CMDB spanning thousands of CIs, ServiceNow is built for that, and we are not. If what you need is employees requesting things and agents resolving them, with approvals, SLAs, automations, and audit, EvenTier is set up in days at a published price. Choose ServiceNow when the depth of the platform is the point. Choose EvenTier when a service desk your own team can run and afford is the point.
EvenTier and ServiceNow, capability by capability
Each cell names the plan or add-on where ServiceNow offers a capability, so you can see the trade for yourself. Price rows are approximate published list prices as of July 2026; confirm current figures with the vendor.
| Feature | EvenTier | ServiceNow |
|---|---|---|
Setup to first request ServiceNow deployments are commonly delivered with an implementation partner. | Ships with default statuses, SLAs, and request types | Typically a scoped implementation project |
Pricing transparency | Public list price, flat $49/agent/mo | Quote-based; no public list pricing as of July 2026 |
SAML / OIDC SSO | Included | Included |
SCIM provisioning | Included | Included |
Approvals workflow | Built-in, multi-step + delegation | Included |
SLA management | Included | Included |
Full ITIL CMDB / change / problem If you need a CMDB governing thousands of CIs, ServiceNow is genuinely deeper here. | Asset tracking, not a full CMDB | Included |
AI assist | Included on SaaS; BYO under enterprise self-hosting | Now Assist, licensed separately |
Self-hosted / airgap | Enterprise contract, Helm chart, from $20/agent | Dedicated instances; on-prem in limited cases |
Ongoing administration | Run by the IT team that uses it | Commonly staffed with dedicated platform admins |
Unlimited requesters | Included | Included |
Contract model | Monthly per agent; self-hosted billed annually | Typically annual enterprise agreements |
Choosing between EvenTier and ServiceNow
ServiceNow does not publish list pricing as of July 2026; budgets are set in a sales cycle, and the platform's depth commonly comes with an implementation project and admins to maintain it. That investment is worth it for teams that use the depth, and heavier than needed for teams that do not. EvenTier's entire cost model is on the pricing page.
Where EvenTier fits
A SaaS service desk your IT team runs themselves: SSO, SCIM, custom roles, audit and SIEM export, approvals, SLA, automations, and AI included at a flat $49 per agent. Enterprise self-hosting is contracted separately. ServiceNow is genuinely deeper on ITOM, HRSD, and CMDB governance; EvenTier's strengths are transparent SaaS pricing, quick setup, and administration by the team that uses it.
Early access · August 2026
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Early-access customers get a direct line to the team during setup, while we open spots in waves.
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