EvenTier vs ServiceNow
Service management without the platform program.
Honest scoping first: if you need ITOM, HRSD, and a CMDB spanning thousands of CIs, ServiceNow is built for that, and we are not. If what you actually need is employees requesting things and agents resolving them — with approvals, SLAs, automations, and audit — you can have it running this week, at a price on the website.
Feature comparison
EvenTier vs ServiceNow: feature by feature
Where ServiceNow gates a capability behind a higher tier or an add-on, we mark it as their highest non-Enterprise plan equivalent. Pricing reflects publicly listed rates at time of writing.
| Feature | EvenTier | ServiceNow |
|---|---|---|
Time to first request ServiceNow deployments are commonly delivered with an implementation partner. | Minutes (opinionated defaults) | Typically a scoped implementation project |
Pricing transparency | Public list price, flat $49/agent/mo | Quote-based; no public list pricing |
SAML / OIDC SSO | Included | Included |
SCIM provisioning | Included | Included |
Approvals workflow | Built-in, multi-step + delegation | Included |
SLA management | Included | Included |
Full ITIL CMDB / change / problem If you need a CMDB governing thousands of CIs, ServiceNow is genuinely deeper here. | Asset tracking, not a full CMDB | Included |
AI assist | BYO provider, off-switch | Now Assist, licensed separately |
Self-hosted / airgap | Helm chart, signed license, +$20/agent | Dedicated instances; on-prem in limited cases |
Ongoing administration | Run by the IT team that uses it | Commonly staffed with dedicated platform admins |
Unlimited requesters | Included | Included |
Contract model | Monthly per agent; self-hosted billed annually | Typically annual enterprise agreements |
Pricing reality
Why teams switch from ServiceNow
ServiceNow doesn't publish list pricing — budgets are set in a sales cycle, and the platform's depth usually comes with an implementation project and dedicated admins to maintain it. Teams that don't need that depth end up paying for it anyway. EvenTier's entire cost model is on the pricing page.
EvenTier positioning
A service desk your IT team runs themselves: SSO, SCIM, custom roles, audit + SIEM export, approvals, SLA, automations, and AI included at a flat $49 per agent. Self-hosting is a priced add-on, not an enterprise negotiation.
Early access opens August 2026
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