The helpdesk built for
technical teams.
Modern ITSM for IT, platform, and operations teams. SSO, SCIM, audit logs, approvals, and self-hosting included on every paid plan — not gated behind an enterprise contract.
Get early access, product updates, and launch pricing. One email when sign-ups open.
Agent · My team's queue
Acme Corp
The problem
Most helpdesk vendors charge extra for essentials.
Core capabilities every modern IT team needs — identity, audit, approvals, automation — sit behind premium tiers, enterprise contracts, or separate add-on SKUs. The features you need for a security review are the ones you have to upgrade to get.
SSO and SCIM
Typically locked to enterprise tiers or sold as a separate identity add-on.
Audit logs
Required for SOC 2 and ISO reviews — frequently behind a per-seat upgrade.
Approvals
Bundled into premium ITSM modules or charged per workflow.
API access
Rate-limited on base plans, with full automation reserved for top tiers.
Audit retention
Default retention windows are short; longer history requires upgrade.
Self-hosting
Sold under separate Data Center / on-prem contracts at enterprise pricing.
EvenTier includes all of it by default. One plan, every feature. Add capacity only where you actually need it.
Outcomes
What changes when essentials
are included.
Business outcomes IT and ops leaders are measured on — without bolting on a second product or upgrading mid-contract.
Cut time-to-resolution
AI deflection answers common requests at intake. SLA, automations, and approvals route the rest without manual triage.
Give employees support they don't dread
A portal that answers questions inline, shows status, and keeps watchers informed — without ticket-tracker UX from 2008.
Pass security review without an upgrade
SAML, SCIM, audit log, GDPR erasure, and SIEM export are part of every paid plan. Procurement gets the answers up front.
Automate repetitive service requests
Intake routing, approvals, status transitions, and notifications run as code. The work that doesn't need a human stops reaching one.
Scale support without scaling headcount
Deflection, automation, and team-scoped RBAC let smaller ops teams cover more surface area as the company grows.
Know what's actually happening
SLA breach rates, backlog projection, deflection rates, agent workload. Operational visibility on every plan.
Portal · New request
Submit a request
These articles might answer your question
- Connect to corp VPN from a managed laptopIT
- Reset your MFA token before travelingIT
- Common VPN errors and what they meanIT
Deflection
Stop the tickets that don't need a human.
Hybrid semantic + full-text KB search surfaces the right answer to requesters as they type. Common requests resolve themselves. Agents spend their day on the work that actually requires them.
- Bring your own AI provider — Anthropic, Bedrock, Azure, or a local model
- Runs on plain Postgres — no separate vector database to operate
- Deflection rate and top articles tracked in one report
What's included
Every capability,
on every paid plan.
SSO, SCIM, audit log, AI, approvals, SLA, self-hosted Helm — no premium upsell, no separate identity SKU, no add-ons.
Full request lifecycle
Custom intake, status history, watchers, parent/child links, comments, attachments. The full ticket surface, not a stripped-down version.
Security on every plan
SSO, SCIM, audit log, MFA, IP allowlist, GDPR erasure, SIEM export. The whole list, on every paid plan.
AI without lock-in
Smart KB search that answers requests before they become tickets. Plug in Anthropic, Bedrock, Azure, or a local model. Turn it off entirely for airgap.
Approvals + SLA built in
Per-request approvals with delegation, business-hours SLA, multi-tier escalations. The ITSM features most helpdesks make you bolt on.
Exports leadership actually uses
Every list, dashboard, and report exports to PDF, PPTX, or CSV. The monthly leadership deck builds itself — no screenshot-into-slides workflow.
Self-hosted Enterprise
Helm chart with signed-license enforcement, certificate revocation list, instance fingerprinting, airgap-compatible operation.
See it working
The whole platform,
not just an inbox.
Real product surfaces captured from the running app — not mocked.
Start the day knowing what to work on.
Your queue, recent activity, mentions, and watching — assembled the moment you sign in. No setup, no custom views to maintain.
Board-ready analytics, one click away.
SLA, MTTR, backlog, deflection rate — export the dashboard you're looking at to PDF, PPTX, or CSV. Stop rebuilding the monthly leadership deck from screenshots.
Turn answers into deflection.
Versioned articles with restore, draft / review / publish flow. Doubles as the corpus AI uses to deflect tickets at intake.
Security
Pass procurement on the first review.
SAML SSO, SCIM 2.0, full audit log, GDPR erasure, SIEM stream — the answers your security team needs, all included on the base paid plan. No identity add-on, no enterprise contract required.
Admin · SCIM tokens
Rotate without breakage
Okta production
Created May 12 · Last used 2m ago
AAD staging
Created May 28 · Last used 16h ago
Legacy connector
Created Apr 03 · Last used —
How we compare
The simpler alternative.
Same capabilities the established vendors charge a premium for — included by default. Quick side-by-side on the questions that come up in every procurement cycle.
| Capability | EvenTier | Jira Service Mgmt | Zendesk | Freshservice |
|---|---|---|---|---|
| SAML SSO | Included | Add-on | Higher tier | Higher tier |
| SCIM provisioning | Included | Add-on | Enterprise | Higher tier |
| Audit logs | Included | Add-on | Enterprise | Higher tier |
| Approvals workflow | Included | Included | Add-on | Included |
| Knowledge base | Included | Via Confluence | Included | Included |
| Self-hosting | Included | Data Center | Not available | Not available |
| Asset management | On roadmap | Premium | Add-on | Included |
| Board-ready exports (PDF/PPTX/CSV) | All three | CSV + add-on | CSV + add-on | CSV only |
| Flat per-agent pricing | Included | Tiered | Tiered | Tiered |
Based on publicly available pricing and documentation as of June 2026. Vendor offerings change — verify current terms with each vendor before committing. EvenTier's asset management is on the roadmap.
Pricing
One flat plan.
Add capacity à la carte.
Every feature on Standard. Pay extra only for more AI tokens or longer log retention. Enterprise bundles every add-on plus self-hosted.
Per agent · flat
Standard
One plan, every feature included. Add capacity only where you actually need it.
Included
- Unlimited agents and requesters
- Every product feature — SSO, SCIM, approvals, SLA, AI, audit log
- Included AI token allowance
- Standard audit retention
- Email + chat support
Optional add-ons
- Higher AI token quota
- Extended audit / log retention
Pricing announced at launch · Waitlist gets early-access pricing
Self-hosted or fully managed
Enterprise
Everything in Standard plus every add-on, self-hosted option, and contract terms.
Included
- All Standard features
- Every add-on included (max AI quota, unlimited retention)
- Self-hosted Helm + signed license, or fully managed
- BYO AI provider, including fully offline
- Custom data residency
- Dedicated solutions engineer + 99.9% SLA
Pricing announced at launch · Waitlist gets early-access pricing
Built with operators
Designed with feedback from engineers, IT administrators, and operations leaders.
EvenTier is being shaped by the people who run helpdesks — not the people who sell them. Launching 2026.
Customer testimonials
Available at launch as design partners go live.
Independent reviews
G2 and Capterra listings rolling out post-launch.
Customer logos
Early-access teams will be featured here with permission.
Get on the list
The helpdesk that includes the features other vendors put behind enterprise plans.
Be among the first teams to deploy EvenTier. Early access, product updates, and launch pricing locked in for waitlist signups.
One email when sign-ups openno drip campaign, no LinkedIn DMs