Built for small teams

The whole helpdesk.
All features included, day one.

Ticketing for IT, HR, finance, and ops. SSO, SCIM, audit log, approvals, SLA, and AI on every paid plan. No add-on tier, no $50k enterprise gate, no per-feature license.

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  • Every feature on every paid plan. No demo gating, no payment method to start
  • Priced for small teams, sized to scale into enterprise
  • Bring-your-own AI provider, or disable AI entirely for airgap
  • Self-hosted Helm chart for regulated or airgap deployments

Request detail

HELIX-0184

Preview

Queue/HELIX-0184

Provision Salesforce access for new finance hire

In progressHigh prioritySLA 4h 12mDRDana R.STSam T.
DRDana R.
2h ago

Mia starts Monday and needs Salesforce plus the finance shared drive. Manager already approved in workflow.

AI assistDrafted

Matched playbook Finance onboarding. Provisioning steps ready for review.

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Actions

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Properties

Team
IT
Source
Slack
Approvals
2/2

Auditable

14 events logged

What you get

Everything most helpdesks make you pay extra for.

Flat pricing across every paid tier. SSO, SCIM, audit log, AI features, approvals, SLA, self-hosted Helm. All included from day one.

Request lifecycle

Custom intake, status history, watchers, parent/child links, comments, attachments. The full ticket surface, not a stripped-down version.

Security on every plan

SSO, user provisioning, audit log, MFA, IP allowlist, GDPR erasure, SIEM export. The whole list, on every paid plan.

AI without lock-in

Smart KB search that answers requests before they become tickets. Plug in Anthropic, Bedrock, Azure, or a local model. Turn it off entirely for airgap.

Approvals + SLA built in

Per-request approvals with delegation, business-hours SLA, multi-tier escalations. The ITSM features most helpdesks make you bolt on.

Reporting that ships

SLA breach rates, agent workload, request type mix, AI usage, audit trail. CSV / PDF / PPTX export on every list.

Self-hosted Enterprise

Helm chart with signed-license enforcement, certificate revocation list, instance fingerprinting, airgap-compatible operation.

Portal · New request

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AI deflection

Deflect tickets before they exist.

Hybrid semantic + full-text KB search suggests articles to requesters as they type. Would-be tickets become self-serve answers, tracked and visible to your agents.

  • Plug in your own AI provider, or run it offline with a local model
  • Runs on plain Postgres — no extra vector database to manage
  • See deflection rates and top articles in one report

Security baked in

The compliance answers, before procurement asks.

SSO that survives a real security review, user provisioning that handles rotation without breaking the connector, audit log and GDPR erasure that satisfy compliance. Included from day one, not gated behind a $50k tier.

SAML + SCIM 2.0
OIDC sign-in
SIEM stream
Audit log + erasure

Admin · SCIM tokens

Rotate without breakage

Okta production

Created May 12 · Last used 2m ago

Active

AAD staging

Created May 28 · Last used 16h ago

Active

Legacy connector

Created Apr 03 · Last used —

Revoked
Splunk pollerGenerate

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