EvenTier vs Freshservice
The ITSM checklist on one flat plan, not four tiers.
Freshservice is a capable ITSM — the closest tool to what we build. The difference is the model: its capabilities land progressively across Starter, Growth, Pro, and Enterprise, with AI as a separate per-agent add-on. EvenTier puts the whole checklist in one $49 plan, and can run in your own infrastructure.
Feature comparison
EvenTier vs Freshservice: feature by feature
Where Freshservice gates a capability behind a higher tier or an add-on, we mark it as their highest non-Enterprise plan equivalent. Pricing reflects publicly listed rates at time of writing.
| Feature | EvenTier | Freshservice |
|---|---|---|
SAML / OIDC SSO Both include SSO; EvenTier adds SCIM and a per-org IP allowlist on the same plan. | Included | Included |
SCIM provisioning | Included | Via identity-provider integrations |
Custom roles & permissions | 24 fine-grained permissions | Higher tiers |
Approvals workflow | Built-in, multi-step + delegation | Included |
SLA management | Included | Included |
Workflow automations | All plans, 5 triggers × 12 actions | Growth tier and up |
Audit log + SIEM stream | Included | Audit log on higher tiers; no native SIEM stream |
AI assist Freddy AI Copilot is licensed separately per agent on top of the plan price. | BYO provider, off-switch | Freddy AI Copilot, per-agent add-on |
Asset tracking | Included, CSV import | Included, plan-based asset quotas |
Self-hosted / airgap Freshservice is cloud-only; there is no self-hosted edition. | Helm chart, signed license | Not available |
Unlimited requesters | Included | Included |
Per-agent pricing Starter to Enterprise list pricing at time of writing; AI billed separately. | Flat per agent, all features | Tiered ($19–$119+/agent/mo) |
Pricing reality
Why teams switch from Freshservice
Freshservice spreads its feature set across four tiers, roughly $19 to $119+ per agent per month at list price, and the capabilities internal IT teams shortlist for tend to sit in the upper half. Freddy AI Copilot then bills separately per agent. If your team needs the Pro-tier checklist, EvenTier's flat $49 usually lands at or below what you'd actually pay.
EvenTier positioning
One flat per-agent rate with SSO, SCIM, custom roles, audit + SIEM export, approvals, SLA, automations, and AI (bring your own provider) all included. Self-hosting is a $20/agent/mo add-on rather than a product Freshservice doesn't offer.
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