EvenTier vs Freshservice
Freshservice and EvenTier: the same ITSM checklist, packaged differently.
Freshservice is a capable ITSM, and the closest tool to what we build. Its capabilities land progressively across Starter, Growth, Pro, and Enterprise, with AI as a separate per-agent add-on; EvenTier puts the governance checklist in one flat SaaS plan. Choose Freshservice if you want a large established ITSM vendor with a broad marketplace and asset quotas tuned to plan tiers. Choose EvenTier if you want governance features on one SaaS plan and enterprise self-hosting through a separate contract.
EvenTier and Freshservice, capability by capability
Each cell names the plan or add-on where Freshservice offers a capability, so you can see the trade for yourself. Price rows are approximate published list prices as of July 2026; confirm current figures with the vendor.
| Feature | EvenTier | Freshservice |
|---|---|---|
SAML / OIDC SSO Both include SSO; EvenTier adds SCIM and a per-org IP allowlist on the same plan. | Included | Included |
SCIM provisioning | Included | Via identity-provider integrations |
Custom roles & permissions | 24 fine-grained permissions | Higher tiers |
Approvals workflow | Built-in, multi-step + delegation | Included |
SLA management | Included | Included |
Workflow automations | All plans, 6 triggers x 12 actions | Growth tier and up |
Audit log + SIEM stream | Included | Audit log on higher tiers; no native SIEM stream |
AI assist EvenTier AI is included on SaaS with a metered token quota. Enterprise self-hosted deployments use your own provider. Freddy AI Copilot is licensed separately per agent on top of the plan price. | Included on SaaS; BYO under enterprise self-hosting | Freddy AI Copilot, per-agent add-on |
Asset tracking | Included, CSV import | Included, plan-based asset quotas |
Migration / import EvenTier imports ticket history and knowledge-base articles natively, by CSV or with direct connectors for Zendesk, Freshdesk, Jira Service Management, and Confluence. Original timestamps, authors, and internal notes are preserved, with a sample-first dry run. | Ticket + KB import; CSV and direct connectors | CSV + third-party migration services |
Self-hosted / airgap Freshservice is cloud-only; there is no self-hosted edition. | Enterprise contract, Helm chart, signed license | Not available |
Unlimited requesters | Included | Included |
Per-agent pricing Approximate Starter to Enterprise published list pricing as of July 2026; AI billed separately. Confirm current figures with Freshservice. | Flat $49 per agent, all features | Tiered ($19 to $119+/agent/mo) |
Choosing between EvenTier and Freshservice
Freshservice spreads its feature set across four tiers, roughly $19 to $119+ per agent per month at published list price as of July 2026, and the capabilities internal IT teams shortlist for tend to sit in the upper half. Freddy AI Copilot bills separately per agent. If your team needs the Pro-tier checklist plus AI, compare the total against EvenTier's flat rate, which includes AI in the plan. Confirm current Freshservice pricing with the vendor.
Where EvenTier fits
One flat SaaS rate with SSO, SCIM, custom roles, audit and SIEM export, approvals, SLA, automations, and managed AI assist included. Enterprise contracts can add self-hosting with your own AI provider, a deployment mode Freshservice does not offer. Freshservice remains stronger on marketplace breadth and its longer track record.
Early access · August 2026
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