EvenTier documentation

Quick start

From signup to first routed request — about fifteen minutes.

1. 01

   Create a workspace

   Create your workspace from the signup flow: you'll verify your email, then land as the org admin. Invite teammates from Settings → Users, where you assign a role, optional team scope, and notification preferences.

2. 02

   Wire your inbound channel

   Configure the inbound email address in Settings → Channels, then alias your support@ inbox to it. Inbound parses Subject + From, threads on Message-ID, and creates a request bound to the appropriate team.

3. 03

   Define your first request type

   Settings → Request types → New. Add custom fields (text, select, user, date), mark whether the type requires approval, and bind it to a team. Portal intake forms render the new type immediately.

4. 04

   Add an automation

   Settings → Automations. Start from a template — payroll routing, phishing escalation, urgent alerts — or pick a trigger, add keyword or field conditions, and chain actions. Test it against a real request before enabling.